If you want make an handrails order with us, how to start it?
To place an order with us, please follow these simple steps:
1. Browse our Handrails and Skirting board product catalog: Explore our website or digital storefront to find the products you are interested in purchasing.
2. Select the desired items: Once you have identified the products you want, click on the respective product pages to view detailed information and specifications.
3. Inquiry: On the product page, collect all the information you need, and you can write an email to us about the model number, and quantity information to our mail box: info@stair-railing.com, so we can give you quick reply.
4. Offer: please try to provide as much information as you can, the more the better, so we can prepare an official offer in very short time to avoid any misunderstanding.
5. Invoice: once you confirm our price, we will prepare an official Proforma Invoice for our handrails or skirting board products. You need to check all information on invoice carefully, make sure the shipping address, including the recipient’s name, address, contact number, and any specific delivery instructions are correct. so we can move further.
6. Payment: our regular terms of payment is 30% deposit by T.T in advance, and balance paid before shipment. When you confirmed the invoice, you can make the deposit with our bank information accordingly.
7. Production: The order will be arranged when we get your deposit by T.T
8. Lead Time: Normally, it will take 15-30days depends on your order quantity or our production plan, normally, we can finish one container in 2-3days earliest.
9. Shipment: Mostly our products are always shipped by boat, we can send the goods to sea port or loading container in our workshop.
10. Document: After the boat left our side, we will send you all official document for your Customs Clearance.
11, Receive the goods, finish!
If you need any assistance or encounter any issues during the ordering process, don’t hesitate to contact our customer support for guidance. We strive to make your ordering experience as smooth and convenient as possible.
